Support information for FPC FilePilot Software, inc.

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FilePilot Copy™ Support

How do you contact us?

Free Evaluation Support

If you are testing the free evaluation version, we recommend that you start with the FAQ in the Resources section. There is also a Quick Start Guide installed on your computer with a desktop shortcut and a Help tab in the FilePilot Software™ software. If your question is not answered by the FAQ, click on Chat button above to see if we are on-line or email us using the addresses below and we will answer when available.

Paid Support

If you have purchased the FilePilot Software Copy™ product, then you are entitled to a year of support and maintenance included in the purchase price. Please send an email to support@filepilotsoftware.com, and we will respond as quickly as possible or click on the Chat button above or call us using the number shown below.

FilePilot Copy™ Support Contact Information

Please contact the FilePilot Software™ Software Support team with any FilePilot Copy™ related issues. To ensure that your issue(s) are resolved quickly, please review the Help and Troubleshooting sections of this document and locate any relevant log file(s) before contacting FilePilot Software™ Software. The log files may be used to help understand and resolve your issue.

E-mail: support@filepilotsoftware.com

For live support, please contact FilePilot Software, Monday - Friday, 8:30 AM - 5:30 PM EST.

Phone: 978.256.7396 or 978.254.7396

What information is required for support?

FilePilot Copy™ software operates using standard Windows Operating System APIs in an effort to have low impact in your environment. All information provided to us is not shared with any other parties. We will need to know about your network, whether you have workgroup or Active Directory domains, basic server configurations and types of servers being used. CIFS protocol is required for operation. We usually require seeing at least key parts of the log files.

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